Freedom from business distraction through excellence of service.
Without its own network to worry about, Vanco is 100% focused on the
delivery of excellent customer service. Every aspect of the managed
service is executed to the highest standards enabling the client,
to focus on its core business.
Every contract is supported by a wide ranging Service Level Agreement (SLA), which captures and targets the
essence of the service relationship. Unlike the “one size fits all” approach of most
of our competitors, the metrics and targets in the Vanco SLA will be tailored
specifically for clients to ensure it matches their business objectives and processes.
Importantly, the SLA is end-to-end, regardless of carriers and technologies used,
rather than core PoP to PoP.
Service features include:
- Globally integrated Network Management Centres (NMC). Vanco has a worldwide deployment of NMCs: Nine regional centres across
Europe, North America and Asia Pacific. They provide local support, local language
and rapid response and all follow common global processes.
- Complementing these physical services, Vanco clients are provided with accurate,
customised and comprehensive network information through O-zone, our world leading
online service delivery portal. O-zone provides online network analysis, statistics and
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