O-zone – World Class Service Management
O-zone is Vanco’s world class suite of service management tools, providing clients with round the clock access to everything they need to monitor and manage their Vanco solution anywhere in the world.
The service delivers a centralized management view, integrating best of breed tools into a seamless management system accessible from internet browsers.
The service is live and completely transparent. O-zone provides clients with real-time access to the same systems and information as Vanco’s internal staff.
If you are already a Vanco customer and have been given an O-zone username and password please click here for direct access to the O-zone customer login page.
Main Features
Real-time, online views of:
- Network Management – through the comprehensive network event management tool
- Problem Management – provides the capability to submit and track the status of problems on the network including progress with fault resolution
- Change Management - enables the activation of changes to the network and the tracking of progress with the request
- Performance Management - provides a personalized window detailing the specific network wide performance data that each client needs, including utilization, availability, volume of traffic, response times and quality index values
- Application Performance Monitoring - analyses the performance of critical applications from the user’s perspective, providing the ability to identify business applications which are performing below expectations
- Customer Specific Documentation - includes all technical data such as topology and connectivity schematics; and all services information including the service provision plan, escalation procedures and points of contact
Key Benefits
- Single access to the most comprehensive range of online network services
- Integration of the best and most powerful network management tools on the market
- Fully secure front-end platform
- Comprehensive information provision on all aspects of the service
- Real-time and accurate information
- Simple and efficient processes for raising problems and making requests
Availability
In order to access O-zone you will need a valid username and password as well as a PC with internet access.
To access O-zone, please use one of the following links:
O-zone
O-zone AsiaPacific
Full PC and browser configuration details will be sent to you along with your login details.
If you would like access to O-zone then please contact your Vanco Service Manager.
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